Royal & Plaid will offer a refund/exchange only if goods are returned in unused/unworn condition, with the original delivery documentation (as proof of purchase) and the original packaging within 28 days of the purchase date.
If, after 28 days have elapsed and the goods are returned in an unused/unworn condition, Royal & Plaid will offer an exchange only.
No goods will be exchanged/refunded after a period of 56 days from the original purchase date.
None of the above effects your statutory rights.
Refunds will be made to a credit/debit card in the name of the returnee only. Cash refunds are not available. This will normally be done in 10 days.
If your original order received free postage/shipping and your return order reduced the value order to below the free shipping limit, you will be charged the applicable postage/shipping rate.
Please contact us on firstname.lastname@example.org if you would like to discuss any element of the returns procedures.